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NEW QUESTION 21
A company wants to Implement B2C Commerce and Service Cloud and connect the systems with their existing Instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three systems?
Choose 2 answers

  • A. Using Service Cloud as a central point hold unique identifiers from all systems including the Service Cloud Contact or Person Account ID and B2C Commerce CustomerNo and Customer ID
  • B. Use Customer 360 Data Manager to assign the Global Party ID and use it as a primary key across all systems including the new Subscriber ID in Marketing Cloud.
  • C. Migrate the Subscriber Key in Marketing Cloud to be the Service Cloud Contact or Person Account ID.
  • D. Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.

Answer: A,C

 

NEW QUESTION 22
A company wants to Implement B2C Commerce and Service Cloud and connect the systems with their existing Instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three systems? Choose 2 answers

  • A. Using Service Cloud as a central point hold unique identifiers from all systems including the Service Cloud Contact or Person Account ID and B2C Commerce CustomerNo and Customer ID
  • B. Use Customer 360 Data Manager to assign the Global Party ID and use it as a primary key across all systems including the new Subscriber ID in Marketing Cloud.
  • C. Migrate the Subscriber Key in Marketing Cloud to be the Service Cloud Contact or Person Account ID.
  • D. Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.

Answer: A,C

 

NEW QUESTION 23
A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce – Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

  • A. Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.
  • B. Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
  • C. Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
  • D. Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
  • E. Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.

Answer: B,C,D

 

NEW QUESTION 24
A university has several small departmental organizations scattered across different colleges. Each of which has its own finances, business processes, and strategies that are sometimes at odds. They would like to introduce a university-wide communications strategy that allows their recruitment team to market to potential students globally while allowing each department to recruit existing students for its own programs.
What should a Solution Architect recommend to meet their needs?

  • A. Marketing Cloud with multiple business units, Marketing Cloud Connect, and multiple existing Salesforce orgs
  • B. Marketing Cloud with Enterprise Communication Strategy and a single Salesforce org with Connected Campus for consolidating existing departmental orgs
  • C. Marketing Cloud with Enterprise Communication Strategy, Marketing Cloud Connect, and multiple existing Salesforce orgs
  • D. Marketing Cloud with multiple business units and a single Salesforce org with Divisions for consolidating existing departmental orgs

Answer: B

 

NEW QUESTION 25
A merchant using B2C Commerce and Service Cloud has a requirement for service agents to order products on behalf of shoppers. In the envisioned scenario, a shopper contacts the service center with an order request, the agent uses the Service Console to find the shopper’s account, and initiate an order on behalf of the shopper using payment information provided by the shopper. The merchant is considering the B2C Commerce – Service Cloud Connector for this implementation.
Which three considerations should a Solution Architect keep in mind prior to implementation? Choose 3 answers

  • A. The Service Cloud Connector only supports Person Accounts as a customer model.
  • B. Guests or anonymous storefront shoppers are not supported in this scenario.
  • C. B2C Commerce needs to be registered as a remote site.
  • D. The Service Cloud Connector only supports contacts as a customer model.
  • E. Service agents need a corresponding storefront login mapped to their Service Cloud user record.

Answer: A,E

 

NEW QUESTION 26
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